FAQ Overview

Technic » VPS

Installing Windows

If you want to install Windows on your KVM VPS you need your F-Com Credentials and an VNC Viewer.

Please login into your F-Com Panel and selected the VPS you want to install Windows on.

Select "Boot from CD-Rom" in your settings tab.

Before confirming the boot from cd-rom make sure to connect with your VNC Viewer to your VPS.

After connecting confirm the cd-rom boot and switch back to your VNC Viewer.

When asked push any button to start your Windows Installation. 

Author: Michael
Last update: 2018-09-05 10:20


Where are your Servers located?

Our Servers are located in Germany / Düsseldorf. 
We operate our office near to the datacenter so that we can react very quick in case of emergencies.

Author: Michael
Last update: 2018-09-05 10:19


How are your Servers connected to the internet?

All our VPS nodes are connected with multiple 1 Gbit/s Uplinks to a Rack Switch. 
The Rack-Switch itself is connected with multiple 10Gbit/s Uplinks to our core.

Author: Michael
Last update: 2018-09-05 10:22


Do you offer BGP Sessions?

We offer BGP Sessions with all KVM Power- and KVM Ultra-Edition VPS.

In order to setup your BGP (ipv4/ipv6) session contact our support through F-Com.

Author: Michael
Last update: 2018-09-05 10:24


What is included in your managed option?

All our managed options includes the following services:

- monitoring of all server parameters including availability of services with notification of technic team in case of problems

- backup of the whole vps

- installation and optimization of requested software

- Installing all necessary security and performance patches

- prioritised support

Author: Michael
Last update: 2018-09-05 10:32


What is your KVM Backup option?

With our KVM Backup Slots you generate a complet copy of your VPS. 

It is stored on an separate Backup-System and can be used to restore the complet VPS.

During the backup process your VPS stays online and can be used as normal. 
Please note that it is not possible to restore specific files from the backup, it can only be restored completly. 

 

Author: Michael
Last update: 2018-09-05 10:36


What is your OpenVZ Backup option?

With our OpenVZ Backup Slots you generate a complet copy of your VPS. 

It is stored on an separate Backup-System and can be used to restore the complet VPS.

Please note that it is not possible to restore specific files from the backup, it can only be restored completly. 

You can choose between two backup options, fast and full:
- with the fast option your VPS is backuped while it is running. This might damage a running database or any service that stores changes in memory.

- with the full backup a copy of your running VPS is made. After that your VPS is shut down and the changes are synchronized with the backup. After that your VPS is started again. This ensures that your database and services are 100% consistent.

Author: Michael
Last update: 2018-09-05 10:40


Do you allow custom ISO on KVM VPS?

Yes we allow custom ISO mount on KVM VPS.
Just open a ticket in F-Com with the downloadlink for the ISO and we will deploy it for you.

Author: Michael
Last update: 2018-09-10 09:55


Technic » Infrastructure

How can I check your connectivity?

We provide a looking glass server: http://lg.first-root.com.

With this service you can run traceroutes, mtr, ping and download tests.

Author: Michael
Last update: 2018-09-05 10:41